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Posted By engineer 1 year, 6 months ago in NewsSome companies put you on hold, transfer you and, too often, still don't fix anything. If they have a monopoly, you're trapped, and even dying isn't a sure way to break free of them.
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engineer1 year, 6 months ago
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In our second annual Hall of Shame package, published last month, we urged readers to tell us about their best and worst customer-service experiences. We asked about specific companies -- those that ranked among the 10 worst in the Hall of Shame poll. But we also threw open a catch-all thread for stories about whatever companies readers wanted to praise or condemn.
The vast majority of the responses in our boards were negative.
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