Customer Service, the last differentiable edge »
Posted By FredMills 6 months, 2 weeks ago in Business & FinanceWe have written before that customer service is the ONLY sustainable source of competitive advantage. Most organisations are being hit by a "Double-Whammy" of innovative and aggressive competitors innovating and copying technology to erode product differentials and a new generation of customer who is savvy, independent and thanks to web technologies, instantly and continuously informed.
Read Full Story at workshop-resources.com »
44 Views Share Story 0 Comments Report
Add a Comment
Sign In With Your Propeller Account
Please keep your comments relevant to this story.
To create a live link, simply type the URL (including http://) or email address and we will make it a live link for you. You can put up to 3 URLs in your comments. Line breaks and paragraphs are automatically converted — no need to use <p> or <br /> tags.